FAQ

Frequently Asked Questions

How long does delivery take from order?
Our WM Light range takes approximately 5 – 10 working days from your order. All other ramps will take between 2 – 4 weeks from order to delivery. This may take longer during our factory shut-down periods in August and late December.

Can I remove my ramp and re-fit on to a different vehicle?
Yes, but it does depend on the size of ramp and the size of the doors on the new vehicle. You may also need a fitting converting kit specific to the new vehicle. A 2nd fitting kit is also available if you would need to use the ramp in more than one vehicle.

What is covered by the Warranty?
All new WM System ramps come with a 2-Year Warranty as standard. This covers your ramp for any defect in manufacturing, but not for any wear and tear on the ramp.

Can I fit the ramp myself?
Yes, although most areas in mainland UK are covered by our fitting service. Nearly half of our customers decide to fit the ramp themselves. All our ramps come with full fitting kit and instructions specific to your vehicle. So long as the instructions are followed correctly, this will not affect your warranty. Depending on the vehicle and ramp, fitting normally takes between 2 and 4 hours.

How easy are spares to order?
We generally carry the most common spares in stock and can be sent out next working day for orders received before 1pm. It is company policy to request card pre-payment on all spares orders under £100 total value.